x3bet Privacy Policy

x3bet operates as an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal. As a platform that handles financial transactions and personal account data, we take our data protection obligations seriously. This Privacy Policy applies to all data collected through the x3bet website — during account registration, deposit and withdrawal transactions, gameplay, customer support interactions, and any voluntary communications you send us.

This Privacy Policy should be read alongside our Terms & Conditions. Defined terms in the Terms & Conditions carry the same meaning here unless stated otherwise. We may update this Policy periodically; the date shown above reflects the current version. Continued use of x3bet after any update constitutes acceptance of the revised Policy.

x3bet collects personal information you provide directly when using the platform, as well as certain technical data generated automatically when you access our services. The categories of data we collect include:

• Registration data: full name, date of birth, mobile number, and identity documents submitted for KYC verification.
• Financial transaction data: deposit amounts, withdrawal requests, payment method identifiers (mobile number linked to bKash, Nagad, Rocket, or Upay), and transaction timestamps.
• Gameplay data: bet history, game session records, win and loss records, bonus usage, and wagering activity.
• Technical data: IP address, device type, browser type, operating system, session duration, and pages visited on the platform.
• Support communications: messages, complaints, and any supporting documents or screenshots you submit when contacting x3bet customer support.

We do not collect data we do not need. We do not process sensitive personal categories such as health information, racial or ethnic origin, or religious beliefs. A postal address is not required for standard account registration, though we may request it as part of enhanced KYC verification where required by law.

x3bet processes payment transactions through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a deposit or withdrawal, the transaction is handled through the payment provider's own secure interface. x3bet receives a record of the transaction — including the amount, timestamp, payment method type, and a masked identifier for the payment source — but does not receive or store your full payment credentials, PIN, or password for any mobile banking service.

Financial transaction records are retained by x3bet for at least five years from the date of the transaction. This retention is required for anti-money laundering compliance, dispute resolution, and audit purposes. After the applicable retention period, financial records are securely deleted or anonymised. You may request a statement of your transaction history at any time by contacting support.

x3bet does not sell your personal data. We do not share your personal information with any third party for their own marketing or commercial use. There are limited circumstances in which we may share your data with trusted third parties:

• Payment processors: transaction identifiers and amounts are shared with payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to execute your deposit and withdrawal instructions.
• Game providers: limited session data may be shared with certified game studios such as Pragmatic Play or Evolution Gaming solely for game delivery, RNG audits, and technical support.
• Legal and regulatory authorities: x3bet may be required to disclose personal data to law enforcement, financial intelligence units, or regulatory bodies in response to a lawful request or court order.
• Service providers: technical infrastructure, hosting, and support tools used by x3bet may be provided by third-party vendors under confidentiality agreements. These vendors process data only on x3bet's instructions and are not permitted to use it for their own purposes.

In all cases where data is shared with a third party, x3bet takes reasonable steps to ensure the recipient handles it responsibly and consistently with this Privacy Policy. x3bet does not transfer personal data to any parties beyond those described above.

x3bet uses cookies and similar tracking technologies to maintain your logged-in session, remember your preferences, and analyse platform usage patterns. Session cookies are essential for the platform to function and expire when you close your browser. Persistent cookies may be used to remember your login status and platform settings between visits. You can control cookie behaviour through your browser settings; disabling cookies may affect your ability to stay logged in or access certain features.

x3bet does not use third-party advertising cookies or tracking pixels from social media platforms. We do not share cookie data with advertising networks or data brokers. Any analytics data derived from cookies is used solely for internal platform improvement and is never linked to personally identifiable information in external reports.

x3bet retains personal data for as long as your account is active and for a reasonable period thereafter in case of dispute, regulatory inquiry, or audit. Standard retention periods are: account registration and KYC data retained for the life of the account plus five years after closure; transaction records retained for a minimum of five years from the transaction date; support communications retained for two years from the date of the last interaction.

When data is no longer required for any lawful purpose, x3bet deletes or irreversibly anonymises it. You may request early deletion by submitting an account closure request, subject to our legal retention obligations. Anonymised data — from which you cannot be identified — may be kept indefinitely for statistical and improvement purposes.

As a player on x3bet, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

x3bet will acknowledge your request within 5 business days and aim to resolve it within 30 days. Complex requests may take longer. We will keep you informed of progress throughout. Some requests may be limited where we are required by law to retain the relevant data.

x3bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, strict access controls limiting which staff may view account data, secure server infrastructure with regular security reviews, and session timeout controls to protect inactive accounts. Passwords stored by x3bet are hashed and are never accessible in plain text by any staff member.

While x3bet takes its security obligations seriously, no internet-based platform can guarantee absolute security. You are also responsible for keeping your own account credentials — username, password, and registered mobile number — secure and confidential. Do not share your x3bet login details with anyone. If you suspect unauthorised access to your account, contact x3bet support immediately so we can secure it without delay.

x3bet is strictly an adults-only platform. The minimum age to register and use x3bet is 21 years. We do not knowingly collect personal data from persons under the age of 21. If we become aware that an account has been opened by or is being used by a person under 21, we will close the account immediately, retain only the data required by law, and delete all other personal data associated with that account. If you believe a minor has registered on x3bet, please contact us immediately at [email protected]. All players across Bangladesh must be aged 21 or above to participate.

x3bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the last-updated date at the top of this page and, where appropriate, notify registered players through their account or by email. Your continued use of x3bet after any such update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way x3bet handles your personal data, please contact our support team. We treat all privacy-related enquiries as a priority and aim to provide a substantive response within 5 business days. x3bet is committed to resolving privacy concerns fairly and transparently.

Email us at: [email protected]